{"id":456958,"date":"2026-09-15T10:31:47","date_gmt":"2026-09-15T13:31:47","guid":{"rendered":"https:\/\/www.ovigilanteonline.com.br\/site\/?p=456958"},"modified":"2026-09-15T10:31:51","modified_gmt":"2026-09-15T13:31:51","slug":"dia-do-cliente-energisa-orienta-consumidores-sobre-direitos-deveres-e-canais-de-atendimento","status":"publish","type":"post","link":"https:\/\/www.ovigilanteonline.com.br\/site\/2026\/09\/15\/dia-do-cliente-energisa-orienta-consumidores-sobre-direitos-deveres-e-canais-de-atendimento\/","title":{"rendered":"Dia do Cliente: Energisa orienta consumidores sobre direitos, deveres e canais de atendimento"},"content":{"rendered":"<div id=\"ovigi-2485376403\" class=\"ovigi-inicio-post-interno ovigi-entity-placement\" style=\"margin-left: auto;margin-right: auto;text-align: center;\"><a href=\"https:\/\/onelink.to\/tfjfd3?utm_source=ig&#038;utm_medium=social&#038;utm_content=link_in_bio&#038;fbclid=PAcGRvZgJleHRuA2FlbQIxMQBzcnRjBmFwcF9pZA85MzY2MTk3NDMzOTI0NTkAAacgW20vIuhakYBCxZduUBbwssdSFoAQ7exuq7BFVvR-PR9sdpzVWlAvY7yZog_aem__Bn7V7eJEMspatV_tVfmIA\" target=\"_blank\" aria-label=\"ARTE GIF\"><img decoding=\"async\" src=\"https:\/\/www.ovigilanteonline.com.br\/site\/wp-content\/uploads\/2026\/05\/ARTE-GIF.gif\" alt=\"\"    \/><\/a><\/div>\n<h3 class=\"wp-block-heading\"><strong><em>Celebrada em 15 de setembro, a data destaca a import\u00e2ncia da informa\u00e7\u00e3o para fortalecer a rela\u00e7\u00e3o entre consumidores e distribuidoras<\/em><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O Dia do Cliente, comemorado nesta ter\u00e7a-feira (15), \u00e9 uma oportunidade para lembrar que os consumidores de energia el\u00e9trica possuem direitos e deveres estabelecidos pela Ag\u00eancia Nacional de Energia El\u00e9trica (Aneel). Conhecer essas regras contribui para uma rela\u00e7\u00e3o mais transparente entre clientes e distribuidoras e ajuda a garantir um atendimento mais eficiente e seguro.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entre os principais direitos dos consumidores est\u00e1 o acesso ao atendimento 24 horas por dia, todos os dias da semana. Os clientes tamb\u00e9m t\u00eam direito a receber informa\u00e7\u00f5es claras sobre os servi\u00e7os prestados, solicitar atendimentos pelos canais da distribuidora, ser informados sobre interrup\u00e7\u00f5es programadas e receber energia dentro dos padr\u00f5es de qualidade definidos pela Aneel.&nbsp;<\/p><div id=\"ovigi-3356735786\" class=\"ovigi-conteudo_2-4 ovigi-entity-placement\"><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-4068173061741521\" crossorigin=\"anonymous\"><\/script><ins class=\"adsbygoogle\" style=\"display:block; text-align:center;\" data-ad-client=\"ca-pub-4068173061741521\" \ndata-ad-slot=\"6460393376\" \ndata-ad-layout=\"in-article\"\ndata-ad-format=\"fluid\"><\/ins>\n<script> \n(adsbygoogle = window.adsbygoogle || []).push({}); \n<\/script>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Os consumidores tamb\u00e9m devem ser informados sobre os desligamentos programados. Essas interrup\u00e7\u00f5es tempor\u00e1rias s\u00e3o realizadas quando h\u00e1 necessidade de obras, amplia\u00e7\u00f5es ou manuten\u00e7\u00f5es na rede el\u00e9trica para tornar o sistema mais seguro e confi\u00e1vel. Antes da realiza\u00e7\u00e3o dos servi\u00e7os, a Energisa comunica os clientes para que possam se programar com anteced\u00eancia.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al\u00e9m dos direitos, os consumidores tamb\u00e9m t\u00eam responsabilidades. Entre elas est\u00e3o manter os dados cadastrais atualizados, especialmente telefone e e-mail, pagar as contas em dia, cuidar das instala\u00e7\u00f5es el\u00e9tricas internas do im\u00f3vel, permitir o acesso das equipes da distribuidora quando necess\u00e1rio e utilizar a energia de forma segura e consciente.&nbsp;<\/p>\n\n\n<div id=\"ovigi-108466858\"><p><!-- wp:paragraph {\"align\":\"center\",\"fontSize\":\"small\"} --><\/p>\n<pre class=\"has-text-align-center has-small-font-size\" style=\"text-align: center;\">PUBLICIDADE<\/pre>\n<hr \/>\n<p><!-- \/wp:paragraph --><\/p>\n<div class=\"wp-block-columns\">\n<div class=\"wp-block-column\">\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/www.instagram.com\/unimedleopoldina241\/\" target=\"_blank\" rel=\" noreferrer noopener\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-455236\" src=\"https:\/\/www.ovigilanteonline.com.br\/site\/wp-content\/uploads\/2026\/08\/unimed-materias.jpg\" alt=\"\" width=\"371\" height=\"371\" \/>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/a><a href=\"https:\/\/anglocataguases.com.br\/bolsas2027\/\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-456614\" src=\"https:\/\/www.ovigilanteonline.com.br\/site\/wp-content\/uploads\/2023\/05\/suda.jpeg\" alt=\"\" width=\"370\" height=\"370\" srcset=\"https:\/\/www.ovigilanteonline.com.br\/site\/wp-content\/uploads\/2023\/05\/suda.jpeg 320w, https:\/\/www.ovigilanteonline.com.br\/site\/wp-content\/uploads\/2023\/05\/suda-300x300.jpeg 300w, https:\/\/www.ovigilanteonline.com.br\/site\/wp-content\/uploads\/2023\/05\/suda-150x150.jpeg 150w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/><\/a><\/p>\n<hr \/>\n<\/figure>\n<\/div>\n<\/div>\n<p><!-- \/wp:separator --><\/p>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Outra orienta\u00e7\u00e3o importante \u00e9 nunca realizar liga\u00e7\u00f5es clandestinas ou qualquer tipo de interven\u00e7\u00e3o na rede el\u00e9trica. Al\u00e9m de ser uma pr\u00e1tica ilegal, isso coloca vidas em risco, pode provocar acidentes e prejudicar a qualidade do fornecimento de energia para toda a comunidade.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Compromisso reconhecido pela qualidade<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A Energisa Minas Rio renovou as certifica\u00e7\u00f5es ISO 9001 e ISO 10002 ap\u00f3s auditoria realizada pela DNV, empresa internacional especializada em certifica\u00e7\u00e3o e avalia\u00e7\u00e3o de sistemas de gest\u00e3o.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cO reconhecimento confirma que a atua\u00e7\u00e3o da distribuidora segue padr\u00f5es internacionais de qualidade, abrangendo processos relacionados \u00e0 opera\u00e7\u00e3o do sistema el\u00e9trico, atendimento aos clientes, qualidade do fornecimento de energia, medi\u00e7\u00e3o, ressarcimento de danos el\u00e9tricos e tratamento de reclama\u00e7\u00f5es\u201d, afirma Mateus Pena, gerente de Gest\u00e3o e Projetos da Energisa Minas Rio.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Enquanto a ISO 9001 refor\u00e7a a efici\u00eancia e a gest\u00e3o dos processos da organiza\u00e7\u00e3o, a ISO 10002 evidencia o compromisso com o tratamento adequado das manifesta\u00e7\u00f5es dos clientes. A renova\u00e7\u00e3o das certifica\u00e7\u00f5es reafirma o compromisso da Energisa Minas Rio com a melhoria cont\u00ednua, a qualidade dos servi\u00e7os prestados e a satisfa\u00e7\u00e3o dos consumidores.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Atendimento na palma da m\u00e3o<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para facilitar o acesso aos servi\u00e7os, a Energisa disponibiliza canais digitais que permitem resolver diversas demandas sem sair de casa, como consulta de d\u00e9bitos, emiss\u00e3o de segunda via da conta, comunica\u00e7\u00e3o de falta de energia e solicita\u00e7\u00e3o de servi\u00e7os.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Os clientes podem contar com:<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Aplicativo Energisa On (Android e iOS):&nbsp;<a href=\"https:\/\/energisa.com.br\/energisaon\" target=\"_blank\" rel=\"noopener\">energisa.com.br\/energisaon<\/a>&nbsp;<br>\u2022 WhatsApp Gisa: (32) 98426-1352&nbsp;<br>\u2022 Ag\u00eancia Digital:&nbsp;<a href=\"https:\/\/www.energisa.com.br\/servicos\" target=\"_blank\" rel=\"noopener\">www.energisa.com.br\/servicos<\/a>&nbsp;<\/p>\n\n\n<div  class=\"wp-block-ultimate-post-heading ultp-block-c1f319\"><div class=\"ultp-block-wrapper\"><div class=\"ultp-heading-wrap ultp-heading-style18 ultp-heading-left\"><h2 class=\"ultp-heading-inner\"><span>RECENTES MAIS LIDAS<\/span><\/h2><\/div><\/div><\/div>\n\n<div  class=\"ultp-post-grid-block wp-block-ultimate-post-post-list-3 ultp-block-fff097 \"><div class=\"ultp-block-wrapper\" ><div class=\"ultp-loading\"><div class=\"ultp-loading-blocks\" style=\"width:100%;height:100%;\"><div style=\"left: 0;top: 0;animation-delay:0s;\"><\/div><div style=\"left: 21px;top: 0;animation-delay:0.125s;\"><\/div><div style=\"left: 42px;top: 0;animation-delay:0.25s;\"><\/div><div style=\"left: 0;top: 21px;animation-delay:0.875s;\"><\/div><div style=\"left: 42px;top: 21px;animation-delay:0.375s;\"><\/div><div style=\"left: 0;top: 42px;animation-delay:0.75s;\"><\/div><div style=\"left: 42px;top: 42px;animation-delay:0.625s;\"><\/div><div style=\"left: 21px;top: 42px;animation-delay:0.5s;\"><\/div><\/div><\/div><div class=\"ultp-block-items-wrap ultp-block-row ultp-block-column-1 ultp-block-content-middle ultp-layout1\"><div class=\"ultp-block-item ultp-block-media post-id-456834\"><div class=\"ultp-block-content-wrap\"><div class=\"ultp-block-image ultp-block-image-opacity\"><a href=\"https:\/\/www.ovigilanteonline.com.br\/site\/2026\/09\/14\/crianca-de-11-anos-morre-apos-acidente-em-brinquedo-de-parque-de-diversoes-em-muriae\/\" ><img decoding=\"async\"  alt=\"Crian\u00e7a de 11 anos morre ap\u00f3s acidente em brinquedo de parque de divers\u00f5es em Muria\u00e9\"  src=\"https:\/\/www.ovigilanteonline.com.br\/site\/wp-content\/uploads\/2026\/09\/02-15-300x200.jpg\" \/><\/a><\/div><div class=\"ultp-block-content\"><div class=\"ultp-category-grid ultp-category-classic ultp-category-aboveTitle\"><div class=\"ultp-category-in\"><a class=\"ultp-cat-giro-vigilante\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/giro-vigilante\/\"  >Giro Vigilante<\/a><a class=\"ultp-cat-mais-lidas\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/mais-lidas\/\"  >Mais Lidas<\/a><a class=\"ultp-cat-regiao\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/regiao\/\"  >Regi\u00e3o<\/a><a class=\"ultp-cat-ronda\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/ronda\/\"  >Ronda Vigilante<\/a><a class=\"ultp-cat-ultimas-noticias\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/ultimas-noticias\/\"  >\u00daltimas Not\u00edcias<\/a><\/div><\/div><h3 class=\"ultp-block-title \"><a href=\"https:\/\/www.ovigilanteonline.com.br\/site\/2026\/09\/14\/crianca-de-11-anos-morre-apos-acidente-em-brinquedo-de-parque-de-diversoes-em-muriae\/\" >Crian\u00e7a de 11 anos morre ap\u00f3s acidente em brinquedo de parque de divers\u00f5es em Muria\u00e9<\/a><\/h3><div class=\"ultp-block-meta ultp-block-meta-dot ultp-block-meta-icon\"><span class=\"ultp-block-author ultp-block-meta-element\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\">\n  <circle cx=\"12\" cy=\"7\" r=\"4\" stroke=\"currentColor\" stroke-linejoin=\"round\" stroke-width=\"1.5\"\/>\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M4 21v-3a4 4 0 0 1 4-4h8a4 4 0 0 1 4 4v3\"\/>\n<\/svg>\n<a class=\"\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/author\/julio\/\">Jornalismo<\/a><\/span><span class=\"ultp-block-date ultp-block-meta-element\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\">\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M3 5.5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-14ZM8 2v3m8-3v3M3 9h18\"\/>\n<\/svg>\nset 14, 2026<\/span><span class=\"ultp-post-read ultp-block-meta-element\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\">\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M4 5v14a3 3 0 0 0 3 3h13V8H7a3 3 0 0 1-3-3Zm0 0a3 3 0 0 1 3-3h13M7 5h10\"\/>\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M9.5 18.5v-3.092a3 3 0 0 1 .504-1.664l1.219-1.828a.934.934 0 0 1 1.554 0l1.22 1.828a3 3 0 0 1 .503 1.664V18.5m-5-2.5h5\"\/>\n<\/svg>\n2 min read<\/span><\/div><\/div><\/div><\/div><div class=\"ultp-block-item ultp-block-media post-id-456789\"><div class=\"ultp-block-content-wrap\"><div class=\"ultp-block-image ultp-block-image-opacity\"><a href=\"https:\/\/www.ovigilanteonline.com.br\/site\/2026\/09\/10\/pm-prende-suspeito-de-chefiar-trafico-no-limoeiro-e-apreende-cocaina-crack-e-lolo-em-leopoldina\/\" ><img decoding=\"async\"  alt=\"PM prende suspeito de chefiar tr\u00e1fico no Limoeiro e apreende coca\u00edna, crack e lol\u00f3 em Leopoldina\"  src=\"https:\/\/www.ovigilanteonline.com.br\/site\/wp-content\/uploads\/2025\/11\/s26dsd6s6d-300x184.jpg\" \/><\/a><\/div><div class=\"ultp-block-content\"><div class=\"ultp-category-grid ultp-category-classic ultp-category-aboveTitle\"><div class=\"ultp-category-in\"><a class=\"ultp-cat-cidade\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/cidade\/\"  >Cidade<\/a><a class=\"ultp-cat-leopoldina\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/leopoldina\/\"  >Leopoldina<\/a><a class=\"ultp-cat-mais-lidas\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/mais-lidas\/\"  >Mais Lidas<\/a><a class=\"ultp-cat-ronda\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/ronda\/\"  >Ronda Vigilante<\/a><a class=\"ultp-cat-ultimas-noticias\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/category\/ultimas-noticias\/\"  >\u00daltimas Not\u00edcias<\/a><\/div><\/div><h3 class=\"ultp-block-title \"><a href=\"https:\/\/www.ovigilanteonline.com.br\/site\/2026\/09\/10\/pm-prende-suspeito-de-chefiar-trafico-no-limoeiro-e-apreende-cocaina-crack-e-lolo-em-leopoldina\/\" >PM prende suspeito de chefiar tr\u00e1fico no Limoeiro e apreende coca\u00edna, crack e lol\u00f3 em Leopoldina<\/a><\/h3><div class=\"ultp-block-meta ultp-block-meta-dot ultp-block-meta-icon\"><span class=\"ultp-block-author ultp-block-meta-element\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\">\n  <circle cx=\"12\" cy=\"7\" r=\"4\" stroke=\"currentColor\" stroke-linejoin=\"round\" stroke-width=\"1.5\"\/>\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M4 21v-3a4 4 0 0 1 4-4h8a4 4 0 0 1 4 4v3\"\/>\n<\/svg>\n<a class=\"\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/author\/julio\/\">Jornalismo<\/a><\/span><span class=\"ultp-block-date ultp-block-meta-element\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\">\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M3 5.5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-14ZM8 2v3m8-3v3M3 9h18\"\/>\n<\/svg>\nset 10, 2026<\/span><span class=\"ultp-post-read ultp-block-meta-element\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\">\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M4 5v14a3 3 0 0 0 3 3h13V8H7a3 3 0 0 1-3-3Zm0 0a3 3 0 0 1 3-3h13M7 5h10\"\/>\n  <path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.5\" d=\"M9.5 18.5v-3.092a3 3 0 0 1 .504-1.664l1.219-1.828a.934.934 0 0 1 1.554 0l1.22 1.828a3 3 0 0 1 .503 1.664V18.5m-5-2.5h5\"\/>\n<\/svg>\n1 min read<\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"pagination-block-html\" aria-hidden=\"true\" style=\"display: none;\"><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Celebrada em 15 de setembro, a data destaca a import\u00e2ncia da informa\u00e7\u00e3o para fortalecer a rela\u00e7\u00e3o entre consumidores e distribuidoras O Dia do Cliente, comemorado nesta ter\u00e7a-feira (15), \u00e9 uma oportunidade para lembrar que os consumidores de energia el\u00e9trica possuem direitos e deveres estabelecidos pela Ag\u00eancia Nacional de Energia El\u00e9trica (Aneel). Conhecer essas regras contribui [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":456966,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19,26],"tags":[],"class_list":["post-456958","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-giro-vigilante","category-ultimas-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dia do Cliente: Energisa orienta consumidores sobre direitos, deveres e canais de atendimento<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ovigilanteonline.com.br\/site\/2026\/09\/15\/dia-do-cliente-energisa-orienta-consumidores-sobre-direitos-deveres-e-canais-de-atendimento\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dia do Cliente: Energisa orienta consumidores sobre direitos, deveres e canais de atendimento\" \/>\n<meta property=\"og:description\" content=\"Celebrada em 15 de setembro, a data destaca a import\u00e2ncia da informa\u00e7\u00e3o para fortalecer a rela\u00e7\u00e3o entre consumidores e distribuidoras O Dia do Cliente, comemorado nesta ter\u00e7a-feira (15), \u00e9 uma oportunidade para lembrar que os consumidores de energia el\u00e9trica possuem direitos e deveres estabelecidos pela Ag\u00eancia Nacional de Energia El\u00e9trica (Aneel). 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